Accessibility For Customers Policy

Purpose:

Accessibility at Wills Chevrolet Buick GMC (Assistive Devices, Support Persons and Support Animals).
Note: This Policy is in accordance with Ontario’s AccessON requirements, and the Accessibility Standards for Customer Service, Ontario Regulation 429/07, under the Accessibility for Ontarians with Disabilities Act, 2005.

1. Customer Service

Wills Chevrolet Buick GMC is committed to providing goods and services in a manner that respects the dignity and independence of persons with disabilities. The dealership will use reasonable efforts to ensure that the provision of goods and services to persons with disabilities will be integrated unless an alternative measure is necessary to enable a person with disabilities to obtain, use or benefit from the goods or services.

2. Assistive Devices

Wills Chevrolet Buick GMC has a wheelchair available on site for use by persons with disabilities during their visit to the dealership, if required.
Wills Chevrolet Buick GMC welcomes persons with disabilities to use their own personal assistive devices as may be reasonably required to access the services of the dealership.

Definition: “Assistive devices” are equipment or methods which help a person with a disability to do everyday tasks and activities and can include such things as:

hearing aids, teletypewriters (TTY) for people unable to speak or hear by telephone
scooters, walkers or crutches to assist in mobility
magnifiers and white canes to assist vision-impaired persons
communication boards (used to create messages), and speech generating devices.

3. Service Animals

a) Wills Chevrolet Buick GMC welcomes persons with disabilities who are accompanied by a service animal onto the dealership premises owned, which are open to the person with a disability.

b) If the service animal is excluded by law in an area of the dealership (e.g. health or safety laws), the dealership will strive to use other measures to accommodate the person with a disability.

c) Wills Chevrolet Buick GMC will also ensure that all staff who deal with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

4. Support Persons

The dealership welcomes onto its premises persons with disabilities who are accompanied by a support person. The dealership may require a person with a disability to be accompanied by a support person if it is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises.

5. Notice of Temporary Disruptions

Wills Chevrolet Buick GMC will provide notice in the event of a planned or unexpected disruption in the facilities or services normally used by persons with disabilities to participate in the activities of the dealership.

A notice regarding a temporary disruption will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed in relevant conspicuous locations on the dealership premises and, when appropriate, will be placed on the dealership’s website, on the Accessibility page.

6. Training

a) Wills Chevrolet Buick GMC will provide training about the provision of goods and services to persons with disabilities to staff members:
i) who deal with members of the public on its behalf;
ii) who participate in the development of policies, practices and procedures concerning the provision of goods and services to members of the public.
b) Training will be provided on an ongoing basis and whenever there are changes to policies, practices and procedures.
c) Wills Chevrolet Buick GMC will keep records of the training provided, including the dates on which training is provided and the number of individuals to whom it is provided.

7. Feedback

a) The dealership welcomes feedback regarding the provision of goods and services to persons with disabilities. Feedback may be provided in person, in writing, by email or by telephone.
b) Wills Chevrolet Buick GMC will review all feedback it receives and respond to such feedback where appropriate based on the nature of the feedback received.